Sunday, February 17, 2008

You know, just when you think you have people figured out, something new pops up and totally slaps you in the face. You know what I mean? I mean seriously, I have always tried to give people the benefit of the doubt, but every once in a while I am just shocked at the audacity of people!

Ok so it goes like this.....last night I got together with a big group of pals at a chain restaurant in Savannah. I won't say the name, but it is that steakhouse over by Olive Garden....with the neon trim around the building....and all the peanuts on the floor..... Anyway, we waited nearly an hour for a table (big kudos to Debbie for getting there early and getting us a seat or we would have never gotten seated!) and then our waiter appeared and took our order. He brought our drinks and we proceeded to order. He was new, he said, so he could not answer any of our questions about the menu. I mean really, he seriously did not know if anything pork came on the salad that April ordered. This matters right? She is JEWISH for crying out loud! Anyway, the food took an hour to come to us and then it was cold. Our stellar waiter had not refilled our drinks. The children were antsy but SO INCREDIBLY well behaved, all things considered. We never did get drink refillls, Amanda's shrimp were RAW, and we never got all of our side items. My hero Marty got up and grabbed a pitcher to refill our drinks and can you believe a "manager" lady got up in his face and confronted him about that? Then she proceeded to ARGUE with him about it! Sheesh!~ Train your staff and we won't have this problem! So then we tried to talk to her about everything we were missing and what was wrong, and she actually told April to be quiet. Can you freaking believe this??? THE "MANAGER" TOLD A CUSTOMER TO BE QUIET!!!! Finally, she started taking stuff off our bills but when it was April's turn she refused to take anything off of April's bill even though we ALL waited over an hour for our food and April's child NEVER got her food. Finally, she took off one kid's meal but come on...their bill was still over $50!!!!! We even had one waiter insult several of us when we tried to make jokes with him while waiting for our food. What a joke this place is! Now keep in mind that this was a military payday weekend, the day after Valentine's Day, when so many of our soldiers are home on R&R and this is how we got treated? (So why was a new waiter working anyway?) This restaurant needs to bear in mind that all 3 of the men at our table are military and it takes just 5 complaints to the powers that be to make a restaurant off limits to it's personnel. Hmmm.....time for anyone to speak up?????

One of the excuses I was given by the "manager" was that the kitchen was overwhelmed by big parties and was doing the best it could. Ok, excuse me...... I have worked as a server for 17 years. When that happens, usually the management starts comping some salads, being sure the customers have extra bread, sometimes sends out comped appetizers, whatever it take to keep the customers HAPPY and SATISFIED until the food arrives. But not this place!

The real kicker comes today. I found out while we were inside someone siphoned the gas out of Amanda's car. How crappy is that? Basically, we got screwed over and abused INSIDE and OUTSIDE the restaurant!

My advice to you all is that when you want a steak, go to Longhorn or Outback or Texas Roadhouse or anyplace except this place!!!!!!!!!!!

5 comments:

Amanda Johnson said...

Seriously..It was aweful ,rude,obnoxious ......I will never go back!

jamietg said...

Geee, since I'm a scaredy cat I've never actually been there (you know how I am about restaurants) but this pretty much seals the deal...no #o&an$ for me!! ;)

Debbie said...

I know exactly where you are talking about. Jessica and I had a similar experience here in Baton Rouge. We waited an hour, the food was cold - but the manager did comp our entire meal - You need to call and get the general managers name and complain! That was totally ridiculous!

Tim said...

You should have gone to Krystals.....:)They do not have a wait staff. Plus no tipping ever. Just good ol greasy Gut busting greastls.....Yum Yum!!!!!! Man I hungry just thinking about them....

Jonnsatsmom said...

HMMMM well i think you and I had an experience there too one time when we still hung out!
LOVE YA!
Steph